REFUND POLICY

Last updated: 31/12/2025

Refunds & Cancellations

All sales are final and non-refundable. Replacements or store credit will be offered in cases of damaged, defective, missing, or incorrect items received.

We will always do what we can to make things right with your order. If you have any questions or concerns, please contact our support team at support@bolegg.com.

Returns & Exchanges

To be eligible for a return, you must contact us within 7 days of delivery.Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.To start a return, contact us at support@bolegg.com.

We will assess the situation and do what we can to make it right. Unless otherwise stated, you will be responsible for all postage fees for the return.You can always contact us for any return questions at support@bolegg.com.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Sale Prices & Promotions

Bol loves a good sale — but once your order is placed, that price is locked in.We do not offer partial refunds or price adjustments if an item goes on sale later.Sale prices only apply during the active promotion period.Thank you for understanding and keeping the Bol Egg Official Store running smoothly.

Need Help?

If you have any other questions or concerns, please reach out to us at support@bolegg.com.