PRIVACY POLICY
Last updated: 23/12/2025
This Privacy Policy describes how Bol Egg Official Store (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit, access, or make a purchase from our website.By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
We collect personal information only when necessary to operate our website, process orders, and provide customer support.
- Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment-related information (processed securely by our payment provider)
- Any additional information voluntarily submitted through forms, messages, or customer service communication
We do not store full credit/debit card numbers. All payments are handled by secure third-party payment processors.
- Automatically Collected Information
When you visit our website, we automatically collect certain data including:
- IP address
- Browser type & version
- Device type & operating system
- Time zone & language settings
- Pages viewed
- Access times
- Referring websites
- Cookies and tracking data
This information helps us maintain website performance, improve user experience, and ensure security.
- Order & Transaction Information
When you make a purchase, we collect details such as:
- Items ordered
- Order total
- Transaction records
- Delivery preferences
- Order history
- How We Use Your Information
We use the personal information we collect for the following purposes:
- Order fulfilment: processing payments, preparing orders, and shipping.
- Customer support: responding to inquiries, issues, or requests.
- Website operations: improving functionality, maintaining security, and optimizing performance.
- Account management: allowing you to register, log in, and manage your preferences.
- Communication: order updates, important notifications, and service-related messages.
- Fraud prevention: protecting our website and users from illegal or unauthorized activity.
- Legal compliance: fulfilling obligations related to tax laws, consumer rights, or regulatory requirements.
We will never sell, rent, or trade your personal information to other businesses.
- Sharing Your Information
We only share your information with third parties when necessary for business operations. These include:
- Payment Processors
We use secure third-party payment partners to process payments.
They receive only the information required to authenticate and complete your transaction.
- Shipping & Delivery Services
To fulfil and deliver your orders, we share relevant information with shipping carriers or logistic partners.
- Website Infrastructure & Security Providers
Because our website is self-built, we may use external service providers for:
- Hosting
- Data storage
- Website security
- Analytics
- Error tracking
- System maintenance
These services help keep the website functional, secure, and efficient.
- Legal Requirements
We may disclose your information:
- To comply with legal obligations
- To respond to lawful requests
- To protect our rights, customers, or website
All third-party partners are required to use your information only for the services they provide and must protect it with appropriate safeguards.
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functions (cart, login, checkout)
- Remember your preferences
- Improve website speed and performance
- Analyse traffic and user behavior
- Detect and prevent fraudulent activity
You can adjust cookie settings in your browser, but disabling certain cookies may affect website functionality.
- Data Retention
We retain your personal information only as long as necessary for:
- Order processing
- Customer support
- Website operations
- Accounting, tax, or legal requirements
You may request deletion of your personal data at any time unless we are required by law to retain it.
- Data Security
We take reasonable steps to safeguard personal information by using:
- Encrypted website connections (HTTPS)
- Secure payment gateways
- Access restrictions for sensitive data
- Firewalls and system monitoring
- Regular security checks
Despite these measures, no method of transmission over the internet is completely secure. If a data breach occurs, we will notify affected users as soon as reasonably possible.
- International Orders & Data Transfers
If you access the website or place an order from a country outside Malaysia:
- Your personal information may be transferred to Malaysia and other necessary locations for processing
- Third-party partners involved in payment, hosting, analytics, or shipping may process information in their respective countries
By using our website, you consent to these international data transfers.
- Children’s Privacy
Our website and products are not intended for children under 13 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided personal data to us, please contact us so we can delete it promptly.
- Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Request a copy of your data (data portability, where applicable)
To exercise any of these rights, please email us at: support@bolegg.comWe will respond within a reasonable timeframe in accordance with applicable laws.
- External Links
Our website may contain links to third-party sites.We are not responsible for the content, privacy practices, or policies of those websites.We encourage you to review their privacy policies separately.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal requirements
- Updates to our services or website systems
Any changes will be posted on this page with the updated “Last Updated” date.
- Contact Us
For any privacy questions, concerns, or data requests, please contact us at:Bol Egg Official Store Email: support@bolegg.com